The mywurld™ Itinerary platform, known as the CWT HolidayMaker, makes providing exemplary customer service experience quick and easy. It contains a range of destination information and services, including weather forecasts, activity recommendations, as well as eCommerce items, which are bookable directly from the platform. Additional items include but are not limited to product like travel insurance, tickets to shows and events, and chauffeured services to name a few. The CWT HolidayMaker provides clients with a unique, fun product to enjoy before, during and after travel, which allows us to have a one to one connection with each customer throughout the entire lifecycle of their trips. With mywurld™ we are able to build stronger relationships with our clients, enhance customers’ travel experiences, get more value through Carlson Wagonlit Travel ultimately driving our business forward.
Nick Polifemi, Senior Director, Marketing – Canada, Carlson Wagonlit Travel