Our customers love their Vacation planner and they do expect it after making a reservation with us, especially the repeat customers. The vacation planner helps them get excited about their vacation with the countdown to how many days there are left before leaving on their dream vacation. The weather info, transportation info, what to do, where to eat, and more gives them ideas and suggestions on what to expect once they arrive at their destination. The email reminders, before leaving on their journey ensures that they take full advantage of everything that they can plan ahead. It helps them to truly enjoy their vacation and not have to worry about the small stuff. For Air Canada Vacations, it allows us to keep an ongoing conversation with our customers keep us in touch with them at all touch points. We see repeat visitors to our website from their planner to book their next vacation. mywurld™ adds value to them and to our business.
Yves Rannou Director – eCommerce, Air Canada Vacations